Refund and Returns Policy
Our business progresses thanks to the positive feedback from our customers through the reviews they leave on the site.
Indeed, we carefully handle our customers’ orders and ensure that we send them good quality products.
If you have any problems with your purchase, please feel free to contact us at contact@klasshairwigs.com
We will make it our priority to respond to customer inquiries within 24 hours.
About Order Cancellation:
If you want to cancel your order, please reach out to us within one hour of placing order. CANCEL MY ORDER.
Please note that we are not able to process cancellation once the order has been shipped.
Item Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your receive your item, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will also notify you of the approval or rejection of your refund .
If you are approved, then We will process your refund within 2 business days after returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase. NEED TO RETURN.
To initiate a return, please follow these steps:
1. Contact our Customer Care team within 30 days of receiving your order to initiate the return. Providing additional details, such as the reasons for returning and any relevant pictures, will help us expedite the process.
2. Our representative will provide the return address after your return request is approved.
Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.
Order Exchanges
If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 3 business days. NEED TO EXCHANGE.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.